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Get in touch with Rosa Support

This form is not intended for patients. If you have a question about an appointment, please contact your healthcare professional directly.

Frequently asked questions

Do I need a NIHII-number to join Rosa?

Yes, our sign-up process will ask for your NIHII number. Rosa has developed its products specifically for health professionals recognized by the NIHII, hence why having a NIHII-number is a prerequisite. 

However, we understand that some specialties are not yet recognized by the NIHII. Rosa makes an exception to this rule for practitioners reimbursed by mutualities such as psychologists and osteopaths who have a visa number. If this is the case for you, contact us at support@rosa.be with your visa number, and we will set up your account.

Click here for more information about the sign-up requirements.

Can I use Rosa in my group practice?

Yes, Rosa is just as easy to use in a group practice as in a solo practice.

You can simply add your colleagues and/or support staff as users to the account. Afterwards, they receive an email to setup their password. They will have their own login credentials and own calendar.

You'll then be able to give your colleagues specific view accesses to your calendar.

 

Will it really take 5 minutes to set up?

Yes, signing up and having your Rosa Profile online will take you less than 5 minutes!

Setting up Rosa Calendar takes between 20 minutes and 1 hour, depending on your needs and your way of working.

Implementing Rosa eBilling will be a piece of cake, thanks to the help of our team.

 

I've been using another online calendar, can I migrate my data?

Yes, but only if your current solution allows it.

Reach out to your current provider to get your data (appointment history and/or patient list) and let us do the migration for you.

What's free? What's not?

Rosa offers health professionals 2 plans. Rosa Free and Rosa Membership.

All features of Rosa Free are, as the name says, free to use by health care professionals. You'll still have the option to add paid options, such as appointment reminders by SMS.


The Rosa Membership allows health professionals to financially support Rosa in its mission to close the gap for digital healthcare in Belgium. The Rosa Membership offers additional features and benefits. Rosa Membership, like Rosa  Free, allows health professionals to purchase SMS packs for an additional fee.


Click here for a side-by-side comparison of Rosa Free and Rosa Membership.

How are search results ranked on Rosa.be and Rosa mobile app?

Rosa aims to provide a fair and transparent ranking system of health professionals, helping patients connect with the health professional who best fits their needs. For this reason, we adhere to several principles:

  • Health professionals that are listed in the search results are limited to those who have signed up to Rosa or who work for an organization that has signed up to Rosa;
  • Health professionals cannot pay for a better ranking; 
  • Ranking logic is validated by Rosa’s Ethics, Scientific and Medical Committee, a body composed of independent health and legal professionals advisors.

The ranking of health professionals is based on the following rules to help patients find the best match:

  • Health professionals within the selected postal code appear above
      1. Those accepting new patients appear first, ranked by earliest online availability 
      2. Those who reserve online bookings to only existing patients appear next, ranked by earliest online availability.
      3. Those not offering online bookings appear last.
  • Health professionals outside the selected postal code appear below:
    1. Those are ranked by distance to the postal code. If two or more health professionals are equally distant, they are ranked using the same criteria as for health professionals within a selected postal code. 

When two or more health professionals are equally ranked based on their postal code and online availabilities, Rosa uses an ID, which Rosa does not control, assigned when their Rosa Profile was created.